Local Pickup Instructions
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At checkout
- Choose ‘Local Pickup’ as your delivery method.
- Pickup Hours: Monday - Friday 9 am - 5 pm (excluding holidays).
- Location: 12922 115 Ave, Surrey, BC V3R 0E2.
- When you arrive, please call (604) 238-4188 and give your order number to us.
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Order Confirmation
- You’ll receive an order confirmation email to confirm your purchase.
- Within 1-2 business days, you will receive a second email
notification confirming your order is ready for pickup. - Once you receive the ‘order is ready for pickup’ email notification, you’re good to head to our location
during pickup hours.
Frequently Asked Questions
Can someone else pickup my order?
Yes. Just make sure you forward the pickup notification email, the order number and the last name associated with the order to that person.
Do I have to pick up my items right away?
There’s no rush to pick up your order once we’ve sent the pickup notification email. We can hold your order for 2 weeks, and we will reach out to send you a reminder that it’s here after a week.
Is the local pickup service free?
Yes, the local pickup service is free of charge!
How long does it take to fulfill my order?
It generally takes 1-2 business days for us to fulfill your order. But if you're in a rush, plesae call us at (604) 238-4188 and we will try our best to arrange the fulfillment.